Shipping & Returns
We offer flat rate shipping fees of $12 CAD across North America and free shipping on orders over $75. International shipping fees are automatically calculated at checkout and international packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover. Estimated delivery time within Canada is 2-7 days. Estimated delivery time internationally is 5-8 days.
If at any point your package is lost in transit or your order is returned to us due to incorrect address input, the customer will be responsible for paying the cost for us to re-ship it to you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We do not accept exchanges, returns or refunds on sale items (including the use of discount codes), gift cards, limited edition/collaboration items, or any item that is older than 30 days since date of purchase. The product must not have been worn and be complete with tags.
Within the first period of 15 days, you must inform us that you want to return your order. After you have informed us, a second period of 15 days start in which you must return your order to us. To be eligible for a return, your item must be unused and in the same unused condition that you received.
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. When sending your item, please include a note inside the package that has your order number and what you'd like to exchange for (or if you prefer a store credit).
After you have exchanged an item, your newly exchanged item is final sale.
Additional non-returnable items: Gift cards. To complete your return, we require a receipt or proof of purchase.
Exchanges can be made on the same item for that of a different size. After you have exchanged an item, your newly exchanged item is final sale. If you need to exchange it for the same item, send us an email to firstname.lastname@example.org and we'll send exchange instructions and return shipping labels. Things that are not covered:
- Regular wear and tear
- Discolouration or stains from wear
- Chewed items
- Misused items
- Scratches on hardware from use
- Change of colour.
We’ve worked hard to create products that are durable and lasting. That’s why nearly all of our items are protected by a limited one-year warranty. Outside of normal wear and tear, if products ordered aren’t performing as they should within a year of purchase, we’ll fix or replace them free of charge.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance, as we can't guarantee that we will receive your returned item.